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Tom O’Loughlin
Twitter: @t_oloughlin
Twitter: @otechcomputing
Technical Skills:
| Operating Systems: |
Red Hat Enterprise Linux (2.1 - 5), Ubuntu, Fedora, current Microsoft Windows platforms, VMWare ESX Server v3 |
| Data Hardware: |
Dell 32 & 64-Bit Intel Servers & Workstations: PowerVault, PowerEdge, Precision, PowerVault Tape Libraries, Dell/EMC SAN hardware: CX-300/600 & CX3-80, EqualLogic PS5000 iSCSI SAN, IBM xSeries Servers |
| Network Hardware: |
F5-BigIP LTM/GTM 3400, TippingPoint IPS200c, Array Networks SPX2000, Brocade & Qlogic Fibre switches, NETGEAR ProSafe Routers, SmartSwitches & SSL VPN devices, Cisco Catalyst Switches & IOS Routers, Foundry SuperX |
| Software: |
Asterisk IP-PBX, SecureCRT, Wireshark, Apache & Apache-Tomcat web servers (5.x) with JDK 1.4 - 1.6, ManageEngine, AWStats, CommVault, EMC Navisphere |
| Technologies: |
Linux shell scripting (bash), HTML, PHP4, TCP/IP configurations & IP Routing, Virtual Private Networking, RAID configurations |
| Certified: |
RedHat Certified Engineer (RHCE) - Certificate #805007292028055, CompTIA Network+ |
Professional Experience:
| Chief Information Security Officer |
April, 2008 – Present |
| Company Confidential |
Burlington, MA |
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- As the only technology professional in a small company, lead all IT initiatives from inception to completion
- Administer a Checkpoint NGX R65 firewall cluster, IPSec and SSL VPN devices/networks, Foundry Core network switch, Intrusion Prevention System and IP PBX, along with an APC Battery and Cooling Infrastructure
- Maintain a physical and virtual server environment including Windows 2003 & 2008 servers, Red Hat Enterprise Linux and CentOS Linux
- Configure security rules for secure LAN, VPN and DMZ access
- Designed and administer a scalable VMware VSphere 4 virtual environment utilizing EqualLogic iSCSI storage and Dell server hardware
- Update, patch and replace computer, server and network hardware according to a defined hardware life cycle
- Ensure data and network integrity and security by conducting audits and reviewing system and script generated output
- Create, distribute and train employees on IT policies for HIPAA, HITECH and 201 CMR 17 compliance
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- Work to provide continuous and dependable technical support services to small businesses and SoHos on a tight IT budget in the Southern New Hampshire area
- Serve as an authorized NETGEAR reseller, offering customized solution creation and implementation for Small Office/Home Office and Small Business networks, along with Beta Testing new technologies
- Utilizing NETGEAR equipment, design, configure and implement: wireless networks, Virtual Private Networks and miscellaneous peripherals
- Provide technical support to home users and small businesses, including: all Windows and Linux based operating systems, Vonage phone networking configurations, HTML code debugging, identifying points of wireless interference and signal strength issues
- Host, maintain and write code for the business website and host an online support forum for customers and technical users from around the globe
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- Setup, configure and maintain workstation and server system hardware and software used to support the data capture technologies and infrastructure for Perceptive Informatics, Inc.
- Troubleshoot and resolve problems with Production and Infrastructure systems, pertaining to the RedHat Linux OS, as well as Apache Tomcat and the Java Runtime environment
- Administer 2Gb/s fibre attached EMC CX3-80 CLARiiON SAN, including RAID group & LUN/MetaLUN creation, migrations and expansions, as well as upgrades to Storage Processors & Disk Array Enclosures as necessary
- Create Bash & Perl scripts to automate software installations, create custom configurations, perform maintenance activities and disaster recovery
- Create Installation Qualification documents to ensure that all hosts and software packages are installed correctly and to specification
- Maintain Dell/CommVault backup system for multiple locations, including monitoring for backup success/failure and data restoration requests
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- Utilizing SecureCRT, support the proprietary Oryx intelligent telephone system, which included: diagnosing and resolving incorrect call flow, T1, ISDN & SS7 signaling problems, Operating System and software related issues
- Provide project management for existing customers, including daily updates, project plans, and demo environments for system upgrades
- Travel to customer locations to act as Customer Service liaison, perform network troubleshooting and use network sniffing tools to find problematic machines
- Physically install capacity upgrades to existing systems, administer software product training, and assist with necessary network integration
- Handle configuration and migration escalations for proprietary software, working issues until completion
- Maintain department SuSE Linux server & website, apply RPM updates, build source RPMs from SPEC for unique configurations, update HTML and PHP code, create and modify script-based backups
- With a reduction in workforce, act as a Systems Engineer, Field Service Engineer and PBX Administrator along with my assigned position of Tech Support Engineer III
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| Telecommunications Analyst – Communication
Services Group |
June, 1999 – June, 2000 |
| The Gillette Company |
Boston, MA |
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- Utilized CRT to issue IOS commands to determine interface functional status as well as to configure switches and routers to improve network latency, server response time and inter-campus routing
- Monitored local and wide area networks including router-based frame relay, Ethernet, and ISDN circuits for carrier and remote location outages
- Served as first line expert-on-call for all emergency core Cisco router and switch outages
- Removed and re-cross-wired 66 and 110 block network stations as necessary to increase end user performance, eliminating intermittent lag
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- Provided telephone support and physical technical assistance to all users and computers on the Local Area Network
- Managed Clarify help desk queue, ensuring that tickets are closed in a timely manner, initial responses were within SLAs and served as expert-on-call for PC related issues
- Installed, configured and standardized software and hardware on Windows 95 and Windows NT PCs
- Created software executables using Wise for distribution to all Gillette PCs throughout North America
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Education:
| Dual Concentration: |
Management Information Systems / Supply Chain Management |
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